Customer Orders Returns & Refunds Policy

Our return policy lasts 30 days. If 30 days have gone by since your order was delivered, unfortunately we cannot offer you a refund or exchange. All return requests must be submitted via the Returns Form page.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. If an item is claimed to be defective, photos will be required before a return or exchange can be considered.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account or credit card activity again.
Refunds do not apply immediately. It can take several days for funds to be returned, depending on your bank and card issuer. Please contact your bank to verify refund status before contacting us with concerns. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@totalzparts.com

Exchanges (if applicable):

Items are eligible for replacement if they verified as defective or damaged. Additionally, exchanges are accepted if you accidentally ordered the wrong item, although a restocking fee may apply. If you need to exchange, please fill out the Returns Form and select the exchange option. Please include a clear description of what you are requesting.

Shipping:

A return address and RMA number will be provided to you if your return request is approved.

Unless you have received a defective product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund and we have provided you with a prepaid shipping label, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Use of a trackable shipping service is required for all return shipments. It is strongly advisable to purchase shipping insurance if you are shipping items worth over $75. Total Z Parts is not responsible for damages that may occur during the shipment of a returned item. We do not guarantee that we will receive your returned item.