FAQ

If your credit or debit card payment is being declined, please carefully check your billing address to make sure it matches the address shown on the monthly statement from your bank. In some cases, your bank or card issuer may be blocking a payment that they have deemed suspicious; in this case, it may be a good idea to call the bank or card issuer directly (phone number is usually on the back of the card) to resolve such issues.

Some items on our site will say “Available on Backorder” rather than show an in stock quantity. This usually means that the item will be special ordered once you place your order, or that the we are currently awaiting more inventory of that item. If you intend to pay for an item that is on backorder and would like to know the delivery ETA, it is always a good idea to contact us first before paying. If you pay for a back-ordered item, we will contact you to inform you of the estimated delivery date or of any possible issues or delays.

Most likely, yes. If you are searching for parts that you cannot find on TotalZParts.com, please contact us with your year, make, model and engine size, along with the specific parts you need, and we will reply with a list of what we have in stock. We are constantly adding more inventory of factory and aftermarket parts for virtually every vehicle on the market, both new and old.

TotalZParts.com is located in the United States but ships worldwide to most countries. Available shipping carriers included USPS (United States Postal Service), DHL, FedEx, and UPS. If you require us to ship with a specific international carrier that is not shown at checkout, please contact us with your shipping information and a list of items being ordered; we will respond with shipping quotes and estimated transit times. International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs department to determine additional government controlled import costs prior to buying.

First, check the tracking date by using the tracking number or tracking link that we emailed to you when your order shipped. Occasionally there can be unforeseen shipping delays due to poor weather conditions or mechanical failures.  If your order has been in transit for an unusually long period of time and still doesn’t show delivered, please contact the shipping carrier directly and provide them with your shipment details; if you cannot reach them, you may also contact us directly for help.

If your package shows a “delivered” status and you cannot locate it, please contact the shipping carrier immediately with your tracking number and delivery address details. Please also inform us immediately if this situation arises. This situation requires a case to be opened with the carrier so that they can investigate the delivery issue and determine to proper resolution. In most situations where a package cannot be located, we require a police report to be filed with local police before we can send a replacement.

Most shipping carriers will allow the recipient to hold a package for pickup at a location near their delivery area. If you would like your package held for pickup, please go to the carrier’s website via the tracking link we sent to you when your order was shipped, and locate the option that allows you to schedule a pickup. If you encounter issues with this process, please contact us for help. Occasionally, it can be difficult to hold a package for pickup if your order is being delivered with USPS.

If you spend $99 or more on TotalZParts.com and are shipping within the continental United States, we grant you free shipping on your order. This free shipping option will use whichever shipping methods are most cost effective, which depends on the total weight and dimensions of the items being shipped. In some instances, free shipping will use USPS Priority Mail (2-3 day transit time). In situations where you order is large in either weight or dimensions, the “free shipping” option will use a ground service such as FedEx or UPS Ground, which may have a slightly longer transit time. If you would like to get a delivery date estimate for your order with the “free shipping” option, please contact us with your delivery address and a list of the items being ordered.

Our return policy lasts 30 days from the verified date of delivery. If 30 days have passed since your order was delivered, unfortunately we cannot consider offering a refund or exchange. All return requests must be submitted via the Returns Form page.

If your return was approved by us and the tracking data for your returned item shows that it was delivered back to us, please allow 1-2 business days for a refund to be processed. Once a refund is processed back to your original payment method, it can take anywhere for 2-5 business days to show up in your account activity, depending on your bank and card issuer.

Please contact us right away with details. We will determine the best way to resolve the issue, either through a warranty with the manufacturer or a replacement of the item. If you have ordered a product made by K&N, AEM, Bully Dog, SCT, or DiabloSport, we strongly advise working directly with their tech support before deciding to send the item back.

Yes, if you are within the 30 day return period. However, a restocking fee of 20% may apply and you will be responsible for paying return shipping costs and ensuring the item is delivered back to us.